Refund Policy

We want you to love what you wear. If there’s an issue with your order, please read below and contact us.

1. Eligibility

• You can request a return or exchange if the product is damaged, incorrect, or defective on arrival.
• The item must be unused, unwashed, and in original condition with tags/packaging.
• For sizing issues we may offer exchange if the item is still in resellable condition. Availability depends on stock.

2. Non-Returnable Items

Certain items may not be eligible for return due to hygiene or customization (for example, worn gym wear / underlayers, or limited edition final sale drops). We’ll clearly mark those at checkout.

3. Time Window

You must contact us within 7 days of delivery. Past that window we may not be able to refund or exchange.

4. Refund Method

• Prepaid / online payments: eligible refunds are usually sent back to the original payment method.
• Cash on Delivery (COD): eligible refunds may be processed as store credit / coupon code unless otherwise agreed.

5. How to Start a Return

Email support@freakthetix.com with:

• Order ID
• Photos of the product (front, defect if any)
• Reason for return / exchange request

We’ll reply with next steps (pickup, address for return, or exchange approval).

6. Cancellations

If you need to cancel before dispatch, contact us ASAP. Once shipped, it becomes a return/exchange request instead of a direct cancellation.